Dedicated SPOC:
- Every customer is assigned one dedicated SPOC for all their DB needs
- Direct access to SPOC for prioritize the client needs.
- Each SPOC have backup resources
- Continuous monitor [email protected] email box for any production system alerts
Assignment Based Assistance
- Any short term needs for project onsite/remote available immediately
- Backfill any regular DBA’s non-availability
- Off/Night hours coverage
Onsite Support
- Deploy DBAs for longer duration Projects.